Office Manager

Description:

Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.

The Opportunity

The Office Manager will be essential to the management and functionality of the administrative workflows of the Saraland, AL (AOC). The Office manager will support processing operations by ensuring proper staffing levels, maintaining accurate reports, conducts, oversees, organizes all billing and accounting activities. The role will report to the Regional Operations Manager.

Key Job Responsibilities

Assist Team and other departments with problem solving of orders.
Manual overrides/special billing requirements.
Manage SAP billing process
SOPs
Reviewing pro-forma invoice with CER, Specialist, or job owner if issues.
Merging of orders and other customer specific requirements; posting final invoice, printing, required back-up and invoice distribution in customer requested format.
Ensure proper staff level.
Keep updated training documents for all positions within their reporting structure.
Ensure all reports are completed daily and are spot checked for accuracy.
Assist in maintaining budget.
Provide quality customer service to all of Tradebe’s internal and external customers and will work closely and partner with the sales team to provide satisfactory customer services to our new and existing customers.
Maintain confidentiality of sensitive and confidential information
Troubleshoot and rectify any inconsistencies with monthly billing and invoices.
Act as a point-of-contact and interface between Customers, Prospective Customers, Sales, and Facilities, and handle customer complaints, requests for information, or special requests.
Provide scheduling/managing calendar, making/confirming meeting arrangements, local human resources activities, proofreading documents, and writing correspondence.
Continually reviews released orders to bill in preparation for monthly close.
Monitor unbilled report; proactive in getting old or problematic orders resolved and invoiced.
Support training of new hires.

Qualifications

Minimum 2 years supervisory experience
RCRA knowledge a plus
Must be efficient with strong attention to detail.
Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information.
Must have strong skills in organization and planning, demonstrated ability to work independently, and exercise sound judgment and problem solving.
Must have proven ability to manage projects and prioritize tasks.
Promoting process improvements
Previous experience as an office manager; supervisory experience is a plus.
Strong computer and internet skills including all MS Office Suite (Word, Excel, Outlook, PowerPoint) required.

We offer

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.