Customer Experience Representative I

Description:

Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.

The Opportunity

As a Customer Experience Rep with Tradebe, you will work closely with the Sales team to provide quality customer service to all of Tradebe’s internal and external customers.

Key Responsibilities

Manage all customer inquiries, issues, and concerns within a designated region
Assist customers in their use of the Tradebe Customer Portal
Develop and maintain positive relationships with internal and external customers.
Handle incoming customer calls and conduct cold calling as necessary
Coordinate with the transportation team to schedule and confirm appointments for customer pickups and delivery
Address and resolve issues related to load discrepancies
Review profiles and manifests to ensure compliance with DOT and RCRA regulations
Provide quotes for potential waste streams
Submit new customer contract pricing to the pricing team and update prices for current customers as necessary
Assist the Billing team to ensure accurate invoicing
Perform other assigned duties as needed

Qualifications

Strong skillset in professional communication, collaboration, and organization
Friendly demeanor and a service-oriented approach
Demonstrated problem-solving abilities, particularly in a fast-paced environment
Proven proficiency in multitasking while maintaining excellent attention to detail
Ability to read, understand, and apply common operational documents, SOPs, and waste manifests
Knowledge of RCRA is preferred
Proficiency in Outlook and Excel is preferred
Familiarity with SAP is preferred
Knowledge of Microsoft Suite systems is beneficial

Physical Requirements

Sitting for long periods of time
Typing for long periods of time

Why Tradebe is Right for You

Competitive pay and benefits
Student loan repayment assistance
Generous vacation and sick plans
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities
Leadership opportunities
Great work environment and culture
And MORE!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law
.