Customer Success Team Manager

Description:

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

What will you do? Make an impact!

Join our team as a Customer Success Team Manager and lead a group of dedicated professionals who ensure exceptional service for our customers. This is a fantastic opportunity for experienced leaders who thrive on building strong teams, driving customer satisfaction, and making a positive impact in an industry committed to environmental stewardship. You’ll play a key role in training, mentoring, and optimizing processes that keep our customers happy and our business growing.

Key Job Responsibilities

Training & Development

Lead and mentor a team of Customer Success and Experience professionals.
Train and onboard new team members on systems, processes, and best practices.
Ensure team operates at peak efficiency through coaching and continuous improvement.
Partner with Account Managers to onboard new customers and promote portal adoption.

Customer Engagement & Compliance

Proactively engage with customers to prevent issues and ensure satisfaction.
Review profiles and manifests for compliance with DOT and RCRA regulations.
Serve as a resource for troubleshooting, profile changes, and special requests.

Business Growth

Understand full scope of service offerings to identify upsell and cross-sell opportunities.
Build strong customer relationships and collaborate with Sales to meet evolving needs.
Analyze customer trends and develop action plans to improve retention and growth.

Customer & Sales Partnership

Act as liaison between customers and internal teams to resolve issues promptly.
Escalate critical concerns and ensure timely resolution.
Collaborate with Sales to deliver a seamless, positive customer experience.

Performance Metrics & Continuous Improvement

Track team performance and share insights for coaching and process optimization.
Participate in business reviews and provide customer-facing reports.
Identify automation opportunities and implement efficiency improvements.
Other duties as assigned.

Do you have what it takes?

Bachelor’s degree required; 8+ years in customer success or service roles, preferably in environmental services.
5+ years of experience managing teams and driving process improvements.
Strong communication and organizational skills with a proactive, problem-solving mindset.
Ability to multitask in a fast-paced environment while maintaining attention to detail.
Proficiency in Microsoft Office; SAP experience is a plus.
Knowledge of RCRA regulations and waste profiling is highly desirable.
Ability to work on-site with occasional travel.

What’s in for you?

Why Tradebe is Right for You

Competitive pay and benefits
Student loan repayment assistance
Generous vacation and sick plans
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities
Leadership opportunities
Great work environment and culture
And MORE!

Ready to make a difference? Apply now!

#TeamTradebe #SustainableCareers #TradebeJobs

If this offer does not match your expectations, but you would like to develop your career in a company that promotes circular economy and sustainability, register on our Career Page, and don't miss out on new job opportunities! 🚀

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law

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