Billing Specialist

The Opportunity

We are seeking a detail-oriented and proactive Billing Clerk to ensure accurate and timely customer invoicing, maintain financial records, and support smooth billing operations. This role involves coordinating billing activities across assigned teams or regions, resolving issues through research and cross-functional collaboration, and maintaining high-quality customer data. Strong organizational skills, attention to detail, and professionalism are essential, along with a commitment to reducing errors and delays and contributing to customer satisfaction.

This position is on-Site in our Merrillville, IN Office and has work from home capabilities 3 days/month.

Billing & Invoicing Operations

• Prepare and issue invoices, including complex billing (e.g., contracts with variable rates, environmental fees, surcharges, and specialty/manual invoices).
• Merge and format invoices based on customer-specific requirements; ensure accurate backup and distribution (digital or hard copy as required).
• Monitor and execute invoicing tasks using SAP (e.g., VF04 transaction, unbilled report, and monthly close activities).
• Process non-standard and manual billing assignments, such as generator-specific invoices.
• Prepare or release sales orders for billing with appropriate updates and pricing verification.

Data Management & Reporting

• Accurately enter billing data into ERP systems and maintain organized billing records.
• Generate, review, and validate billing reports to support accuracy and reconciliation.
• Monitor incoming proformas and billing notifications to prioritize team and individual workflows.

Customer & Cross-Functional Collaboration

• Respond to customer inquiries related to invoices and payments; resolve escalated or complex billing issues.
• Collaborate with Customer Experience, Sales, and other departments to review proformas, resolve discrepancies, and execute order updates.

Compliance, Auditing & Quality Assurance

• Ensure billing activities follow company policies, environmental regulations, and industry standards.
• Conduct internal audits of billing records to ensure accuracy and compliance.
• Proactively monitor and resolve issues related to unbilled orders or problem transactions.

Process Improvement & Team Support

• Identify opportunities to improve billing efficiency, accuracy, and system workflows.
• Support training of new team members and assist other departments with order-related problem-solving.
• Provide oversight on billing processes for high-value or strategic accounts.

What You'll Need

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required. Relevant experience in lieu of a Bachelor’s degree accepted.  
• Strong organizational skills and attention to detail.
• Excellent organizational and time management skills.
• Proactive problem resolution skills.
• High work capacity, dependable and results-oriented with a strong sense of urgency.
• Impeccable communication skills: verbal, written, and presentation skills
• Previous experience with environmental services or waste management desirable.
• SAP experience is a plus 

What Does the Interview Process Look Like?

We believe in a transparent hiring process that values everyone’s time and engagement. Candidates should expect the hiring process to follow the order below. At any point in the process, candidates may be declined.

• Selected candidates who have completed the application will be invited to schedule a 30-minute screening call with of our talented Recruiters.
• Finally, candidates will be scheduled for a 1-hour on-site interview with the Billing Manager and HR Manager.