Customer Success Manager

What will you do? Make an impact!

 
We are seeking a Customer Success Manager to join our team! In this role, you will be responsible for cultivating strong, long-term relationships with key customers by fostering a customer-centric culture that drives retention, loyalty, and advocacy.
 

As the primary point of contact for critical accounts, you will play a vital role in understanding customer goals, identifying opportunities to add value, and ensuring a seamless customer experience. Your ability to communicate across departments and proactively solve problems will be essential to your success.
 

If you’re passionate about building partnerships and have a strong technical background in environmental services, we encourage you to apply!
 

Extensive technical knowledge in the Environmental Services industry is required for consideration.

Key Responsibilities

Customer Onboarding: Guide new customers and internal teams through the onboarding process, ensuring smooth and successful implementation.

Account Management: Serve as the primary non-sales contact for assigned accounts, fostering strong relationships, monitoring product adoption to provide optimization recommendations, and contributing to strategic account planning, including pricing and renewals.

Opportunity Identification and Connection: Identify, document, and connect team members to cross-selling opportunities while engaging stakeholders across the customer’s organization to strengthen partnerships and capture greater wallet share.

Metrics and Reporting: Lead the creation of content assets, data, and insights with Sales Operations support to enhance customer reviews, while providing customer-facing reports and key metrics to ensure performance goals are met.

Proactive Issue Resolution: Act as a liaison between the customer and internal teams to proactively address and resolve customer issues or concerns promptly.

Financial Management Support: Proactively identify billing discrepancies and issues through the support of the Finance and Operations team and develop plan to resolve in a timely manner.

Environmental, Health & Safety: Foster a culture of safety by prioritizing and ensuring compliance with all Environmental, Health, and Safety (EHS) policies and procedures.

Do you have what it takes?

• Bachelor’s degree in Business Administration, Environmental, Chemistry, or related field required. Additional experience in lieu of a Bachelor’s degree accepted.

• 5+ years of experience in a customer success or experience, or technical role in the industry.

Skills

• Knowledge of RCRA and waste profiling required.

• Strong organizational skills and attention to detail.

• Previous customer success experience, sales, or account management experience

• Impeccable communication skills: verbal, written, and presentation skills

• Customer-centric mindset with a win-win mentality

• Knowledge of best practices in customer success and retention

• High work capacity, dependable, results oriented and strong sense of urgency

• Ability to travel 10-20% for customer meetings (quarterly)

• Proficiency in SAP is highly desirable

What’s in for you?