People Services Specialist

What will you do? Make an impact!

The People Services Specialist helps create an exceptional employee experience by serving as a key resource for onboarding, benefits administration, and leave management. This role supports employees from their first interaction with the company through important milestones in their employment journey, ensuring a welcoming, compliant, and well-organized experience.

The ideal candidate is service-oriented, highly organized, and passionate about helping employees navigate processes and programs that support their success.

Key Job Responsibilities

New Hire Onboarding & Experience

• Serve as the primary People & Culture contact for new hires from offer acceptance through onboarding.
• Coordinate pre-employment requirements, required documentation, Form I-9 completion, and onboarding activities.
• Communicate onboarding timelines, expectations, first-day details, and key resources to new hires.
• Partner with hiring managers, IT, and internal stakeholders to ensure incoming employees are prepared for a successful start.
• Facilitate or coordinate new hire orientation and support employees through their transition into the organization.
• Conduct follow-up check-ins, maintain onboarding records, and identify opportunities to enhance the new hire experience.

Benefits & Leave Administration

• Support employees with benefits enrollment, life event changes, leave requests, and general program questions.
• Act as a resource for employees navigating benefit and leave processes, providing timely guidance and support.
• Coordinate leave administration activities, including documentation, certifications, approvals, return-to-work processes, and ongoing communication.
• Partner with employees, managers, vendors, payroll, and third-party administrators to ensure accurate and timely administration of benefits and leaves.
• Support annual open enrollment activities, benefit communications, compliance requirements, and employee education initiatives.
• Maintain accurate benefits and leave records, track required follow-up actions, and support policy compliance.

Do you have what it takes?

• 2+ years of experience in Human Resources, People Operations, Benefits Administration, Leave Administration, Employee Experience, or a related field.
• Experience supporting employee onboarding new hire programs, employee benefits and leave administration.
• Knowledge of FMLA, ADA, Form I-9 requirements, and benefits administration practices preferred.
• Strong organizational skills with the ability to manage multiple priorities and employee processes simultaneously.
• Excellent attention to detail and ability to maintain accurate, confidential employee records.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to communicate professionally with candidates, employees, managers, vendors, and business partners.
• Proficiency with HR systems and Microsoft 365 applications.
• Experience with HRIS, onboarding, benefits, and leave administration platforms preferred.
• SHRM-CP or PHR certification preferred.

What’s in for you?