Customer Experience Manager

Description:

Tradebe Environmental Services is a global leader in environmental services with US Headquarters in Merrillville, IN. Tradebe was founded in 1984 with the vision of helping industrial and chemical companies manage the increasing complexity of the waste they generate, ensuring safety for the people and the environment. Today, we continue to innovate and evolve as we maintain our firm commitment to propelling the circular economy and creating a more sustainable world. We actively contribute by managing all kinds of environmental liabilities in a safe and sustainable manner, focusing on reusing or recycling raw materials and energy, and being dedicated to meeting our customers' environmental goals. In the United States, Tradebe Environmental Services has 30 sites and serves customers from a broad range of markets, from petrochemicals to aerospace and hospitals, with unparalleled safety and quality standards.

Main Purpose

As a Technical Customer Experience Manager with Tradebe, you will be responsible for working with the other members of the Customer Experience team, developing a consultative technical support team, and leading the customer support team in the US headquarters.

This is a hybrid position based in our downtown office in Chicago, IL.

Key Job Responsibilities

Provide daily direction and leadership to the Technical Customer Experience Team through training, development, and performance management. (i.e. define performance standards; communicate expectations; deliver work assignments; coach employees on areas of improvement)
Ensure the technical customer experience (TCER) group receives the appropriate level of ongoing training to maintain regulatory understanding and ensure compliance in customer waste stream management
Act as the link-pin for the TCER group, ensuring consistent communication between the Department and the Sales Team
Cultivate strong relationships with internal and external teams to ensure the delivery of high-quality and timely service to customers (i.e. provide administrative and troubleshooting support; assist in obtaining information; consult on profile changes)
Drive standardization to provide an exceptional customer experience
Evaluate KPIs and make suggestions regarding process improvements

Qualifications

10 (ten) years' experience with the industrial and hazardous waste customer support
Bachelor’s degree in Environmental Science, Chemistry, Business or related field preferred
Knowledge of RCRA
Previous experience in waste profiling
Experience in process evaluation and improvement
Strong motivational, leadership, problem solving, and team building skills
Excellent analytical, communication, and organizational skills
Strong computer skills and knowledge in SAP, Word, Excel, Power Point
Must have communication and interpersonal skills, along with the ability to read, write, and speak English

We offer

Student loan repayment assistance
Medical (including telehealth), dental and vision
401k Retirement match
Flexible spending accounts (FSA)
Health savings accounts (HSA)
Agency paid, basic life and AD&D insurance
Career ladders, professional development, and promotion opportunities
Leadership opportunities
Great work environment and culture

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.